SHIPPING & DELIVERY POLICY

Last updated May 15, 2024

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store and curbside pickup is available for all products. Pickups are available Monday to Friday - 11 am to 6 pm . An email confirmation will be sent to you when your order is ready for pickup.

Local Delivery

Local delivery is available for all products, with guaranteed delivery within 1 to 2 business days. You will receive an email confirmation when your order is dispatched:

 

• Outremont Area - $5.00

• De Vimy Area + Le Plateau - $7.00

• Westbury Area + Westmount - $9.00

• Hampstead + Cote-Saint-Luc - $12.00

 

Free Shipping

We offer Free Canada-wide Shipping for orders over $100.

Shipping Fees

We also offer shipping at the following rates:

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

 

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Shipping over $100 shipping is not valid on international orders.

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship on business days, which are Monday - Friday.

To ensure next-day delivery, order must be placed by 3pm EST.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://jouvi.ca/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Email: info@jouvi.ca
• Online contact form: https://jouvi.ca/pages/contact