Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item or when your order is ready for in store pickup to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, login to your customer account here and request a return. Please note that returns will need to be sent to the following address: 5686 Park Ave Montreal, QC H2V 4H1
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that there will be a $10 fee for the return shipping label, which will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
The $10 fee covers the cost of return shipping and ensures that your package is processed swiftly upon arrival. This fee applies to all returns unless the item is being returned due to damage or error on our part.
No returns on items purchased before the holidays of Sukkot* or Pesach will be accepted after the holidays.
* Fashion items ordered after October 14th, 2024 are final sale.
You can always contact us for any return question at info@jouvi.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards. All discounted items are final sale.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Returns shipped back within 3 days: Refund to the original payment method.
Returns shipped back within 4-7 days: Online credit redeemable on our website.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too. For returns receiving store credit, we will send a gift card to your email address.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jouvi.ca.
